Customer Service

Shipping & Delivery
 

    All orders for safes below 30Kg weight and within the UAE shall be delivered to your doorstep at the ground floor level, without any additional charge. For heavier safes and for delivery to upper floors there may be a charge for which our delivery team will call and advise you before the delivery. A free site inspection may be conducted before the actual delivery takes place. Items will be delivered within 5 working days from the date of order confirmation between 8:00 am and 5:00 pm, Saturdays to Thursdays. Additional charges will apply for bolting of safes to floor or wall.

    With all heavy items we phone you to agree a delivery date and charges so you know exactly when it will arrive.

    Delivery

    Axon Business Systems LLC shall deliver your order via our chosen carrier.Prices quoted on our Web site are excluding Standard Delivery Service. Delivery cahrges for Safes are based on the weight of the safe bought.

    1. Weight below 30 kg = Free of Cost
    2. Weight between 30 kg and 150 Kg = AED. 750.00
    3. Weight above 150 Kg = charges will decided after Site Inspection. 

    The Standard Delivery Service is a Saturday to Thursday during office hours, delivery to a ground floor location or an upper floor location with access via a lift. A delivery charge may be incurred on certain orders where the delivery route includes stairs.
    Special delivery services may be available as a delivery option and may be subject to a charge as will be communicated over the phone by our delivery team.
    Expected delivery dates may be given for an order and are given as a guide only. Axon Business Systems LLC cannot be held liable for any loss of business, income, losses, cost, damages, charges or expenses that may result from later delivery.

    Deliveries are only made to UAE mainland addresses. If required we are able to quote for Non-UAE mainland and International delivery options.

    A signature will be required to accept delivery and this signature will be used as proof that the delivery was accepted in its delivered condition.

    In the event delivery of your order is cancelled/aborted we will be forced to impose an aborted delivery charge. This fee is approximately 15% of the total cost of your order and will be confirmed in writing should the need arise.

    An aborted delivery can be due either to missing delivery information such as more steps at the delivery address than originally stated on your order or out of service lifts, inaccessible doors, unavailability of the person to accept the delivery, refusal to accept the delivery or non-payment in case of Cash on Delivery purchases.  If you feel there may be any problems with your delivery please inform us as soon as possible to avoid any unnecessary charges.

    Installation

    Items sold by Axon Business Systems LLC may require installation according to the manufacturer's instructions in order to meet the manufacturer's specifications or recommended cash rating. Prices quoted exclude installation unless otherwise stated. It is the buyer's responsibility to ensure the product is installed appropriately.

    In all cases it is the buyer's responsibility to ensure that floor loading restrictions are adhered to. Axon Business Systems LLC will not be held responsible for any loss or damage as a result of floor loading limits being exceeded as a result of the installation of any of its products.

    Axon Business Systems LLC offers an installation service whereby we arrange work to be performed by an appropriately qualified installer. Axon Business Systems LLC will not be held responsible for any loss, damage or expenses incurred during, or as a result of, the product installation.

Privacy & Security

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully.

This privacy statement covers the Web site www.iwantasafe.com because this Web site wants to disclose its information practices and demonstrate its commitment to your privacy.

If you have questions or concerns regarding this statement please contact us

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information such as name, email, billing and shipping addresses and financial information such as credit card number and expiration date if paying by credit or debit card.

We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you.

At the time of ordering you may also subscribe to our email newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe and the option not to receive our newsletter.

We will not email you in the future unless you have given us your consent and we will provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication. Additionally we offer an opportunity to opt-out of certain communications on our contact us page, or you may contact us by phone on 800Axon (8002966), by email at info@axon.ae to opt-out.

We may use outside shipping companies to fulfill orders, and a credit card processing company (PayPal) to bill you for goods and services.

We do not share, sell, rent, or trade your personally identifiable information with third parties for any unknown or unrelated uses.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

We use technology to track the patterns of behavior of visitors to our site. This includes using a "cookie" which is a small text file stored on a user's computer for record-keeping purposes. We use two types of cookies, session ID cookies and persistent cookies.

Session ID cookies are used to make it easier for you to navigate our site and store items in your shopping basket. A session ID cookie will expire when you close your web browser and leave our website. A persistent cookie remains on your hard drive for an extended period of time and enables us to track and target the interests of our users to enhance the experience on our site.

If an order is placed we link the information we store in cookies to any personally identifiable information you submit while placing your order. As an example, if you performed a search on Google and visited our website and made a purchase the persistent cookie would tell us that Google was the website where you found us.

You can remove persistent cookies by following directions provided in your Internet browser's "help" file or by using the Microsoft Help & Support page: How to delete cookies.

If you disable cookies, you may still use our site, but your ability to use some areas of our site may be limited. You may also experience difficulties adding items to your basket and if this is the case you should order via telephone on 8002966.

This privacy statement covers the use of cookies by Axon Business Systems LLC, www.iwantasafe.com, only and does not cover the use of cookies by any advertisers. Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.

To ensure your security we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. By using Secure Socket Layer technology or SSL as it is more commonly known all data entered on our online order form such as address or credit card number is encrypted and transferred securely. Furthermore our payment engine is provided by PayPal providing additional security and our web servers are independently subjected to a daily hacker test.

However no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions regarding security on our Web site please email us at info@axon.ae.

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

If you have any questions regarding our privacy policy or if your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Services Team at info@axon.ae by contacting us by telephone on 800Axon (8002966) or postal mail at the contact information listed below:

The General Manager
Axon Business Systems LLC
P.O. Box 3419, Dubai, UAE

Returns & Replacements

This policy is offered in addition to your statutory rights.

You may return your purchase to Axon Business Systems LLC for a refund by obtaining a Customer Return Authorization (CRA) number within 7 days of the delivery date. To obtain a CRA please e-mail your invoice or order number and reason for return to iwantasafe@axon.ae . Alternatively you may contact our customer service department on 800Axon (8002966) or info@axon.ae

Please note returns are subject to the following conditions:

1. You must have received a CRA number from our customer service department.

2. The product must be in "as-new" condition, with either original or suitable packaging and with all manuals and accessories.

3. You will receive a refund excluding the original delivery charge. If delivery was free the outgoing delivery cost will be approximately 10-15% of the total cost of your order.

Goods shall be returned to Axon Business Systems LLC or their named agent. ANY POSTAGE AND PACKING COSTS INCURRED ON RETURNED ITEMS ARE FOR THE BUYERS ACCOUNT AND ARE NON-REFUNDABLE.

Please allow up to 28 days for refunds to be processed and credited to your account.

Replacements

If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights. Please contact helpdesk@axon.ae or contact us on 800Axon (8002966) if you feel your purchase is faulty. 

Service, Support and Complaints

Axon Business Systems LLC provides a Customer support email address, which deal directly with most enquiries. Contact information can be found on the contact us page of our website.

We aim to reply to all complaints within forty eight (48) hours. We will provide a likely timescale for resolving the dispute and keep you informed about progress.

Ordering

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (THIS "SITE").

Acceptance of Terms

By using Iwantasafe.com website, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Axon Business Systems LLC reserves the right, at any time, to modify, alter, or update these terms of use, product prices and product information and you agree to be bound by such modifications, alterations, or updates on subsequent visits. Your placement of an order indicates your acceptance of these terms and conditions.

Stock availability

All stock is subject to availability.

Stock not supplied will not be charged for and we will refund you any part of the goods already paid for.

If we are out of stock we will make every attempt to contact you within forty eight (48) hours providing we have correct contact details on your order.

Manufacturer's Warranty

Manufacturer's warranties vary on each product.

Manufacturer information is subject to change without notice.

If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.

Order Acceptance

All orders sent to Axon Business Systems LLC are only accepted when you receive confirmation of receipt of your order, but only on the condition that Axon Business Systems LLC may subsequently not be able to ship the items requested, or may decide on reasonable grounds not to do so.

Axon Business Systems LLC reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order. Without prejudice to the statutory rights afforded to consumers under law, Iwantasafe accepts no liability for any failure to ship products where this results from its inability to do so or its decision on reasonable grounds not to do so, provided that it takes all reasonable steps to notify you within forty eight (48) hours of order placement that products will not be shipped as ordered. In such cases Iwantasafe will not process any payment or will immediately refund any payment made in full.

All orders placed over AED 10,000 (UAE) may require additional verification before the order is accepted.

Payment

For payment by credit/debit card, we only accept recognized credit/debit cards such as VISA & MASTERCARD.

Credit terms may be applied for and may be granted at the discretion of Axon Business Systems LLC

For credit applications we may make a search with a credit reference agency, which may keep a record of that search and may share that information with other businesses. We may also make enquiries about the Principal Directors with a Credit Reference Agency.

If credit is granted, credit terms will be strictly net on receipt of invoice.

If Credit terms are not granted by Axon Business Systems LLC, all orders placed will be on a “Cash on Delivery” basis.

If the Customer fails to pay invoices within the period of Credit set, Axon Business Systems LLC reserves the right to hold shipment of any further orders until payment has been received.

If the Customer fails to pay any sum when due or fails to perform under this or any other agreement with Axon Business Systems LLC after 7 days Notice, Axon Business Systems LLC shall be entitled to interest on the amount due at Bank's base rate plus 5%, per calendar month.

Interest will be calculated from the due date, and Axon Business Systems LLC is entitled to recover all extra expenses incurred including legal fees and cost of collection.

Extended credit terms may be available on receipt of written application.

Disclaimer and Limitations

Disclaimers and Limitations on Axon Business Systems LLC

WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, AXON BUSINESS SYSTEMS LLC DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE.

PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM Axon Business Systems LLC AND RELATED SERVICES, WHICH ARE PROVIDED BY Axon Business Systems LLC, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN DIRECTLY BY THEIR MANUFACTURERS. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST Axon Business Systems LLC, BUT ONLY AGAINST THE COMPANY/PERSON GIVING THEM.

External Sites

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). Axon Business Systems LLC is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or Webmaster for those external sites if you have any concerns regarding such links, content or transactions.

Copyright

This site is owned and operated by Axon Business Systems LLC, unless otherwise specified all rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Axon Business Systems LLC or its licensors.

All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Axon Business Systems LLC or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication, without prior written permission of Axon Business Systems LLC is strictly prohibited.

Trademarks

 All trademarks, service marks, and trade names (collectively the "marks") are proprietary to Axon Business Systems LLC or other respective owners that have granted Axon Business Systems LLC the right and license to use such marks.

Jurisdictions and Venue

You agree that, any dispute between our parties will be, governed by the laws of United Arab Emirates, without regard to its conflict of law principles.

You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on Iwantasafe.com web-site shall be an appropriate court located in the UAE.